Element Materials Technology

Customer Support Coordinator

Job Locations CA-QC-Pointe Claire
ID
2022-10382

Overview

Element has an opportunity for a Customer Support Coordinator. In this role, responsible for recovering, managing and consolidating all the information necessary for the initiation of projects in the laboratories (contract review), either with customers or the various internal stakeholders in order to build the project correctly. This person will also be responsible to perform invoicing, quotes and have daily customer interaction.

 

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Ce candidat est chargé de récupérer, gérer et consolider toutes les informations nécessaires à l'initiation des projets dans les laboratoires (revue de contrat), soit avec les clients, soit avec les différents intervenants internes afin de construire correctement le projet. Cette personne sera également responsable d'effectuer la facturation, les devis et d'avoir une interaction quotidienne avec les clients.

 

Responsibilities

  • Receiving of samples in the laboratory
  • Prepare and submit quotes to customers. Ensure that all information provided by customers is correct and complete
  • Invoicing and requests for credit/payment in advance
  • Coordination of customer requests received by email or telephone
  • Interact with customers and internal stakeholders (salesperson, project managers, technician)
  • Subcontracting and shipping samples either internally or externally to suppliers
  • Monitering of documentation using LIMS
  • Other tasks as assigned

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  • Réception des échantillons au laboratoire
  • Préparer et soumettre des devis aux clients. S'assurer que toutes les informations fournies par les clients sont correctes et complètes
  • Réception des échantillons au laboratoire
  • Mise à jour du registre des documents et du système de gestion
  • Autres tâches de soutien administratif
  • ontrôle périodique de la documentation externe du laboratoire
  • Autres tâches connexes demandées

Skills / Qualifications

  • College Diploma or higher in a Technical or Logistics field
  • 1 - 3 years of sales, marketing, or customer service experience, or equivalent combination of education and experience
  • Ability to lift up to 20kg

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  • La personne en charge aurait idéalement un diplôme collégial ou universitaire dans un domaine technique ou logistique
  • Capacité physique pour transporter des charges de mois de 20 kg
  • Aptitudes pour le service à la clientèle (politesse, négociation)

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Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

 

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

 

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

 

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

 

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

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