Element Materials Technology

Workplace Services Engineer

Job Locations UK-London


Element are seeking an ambitious Workplace Services Engineer.  The postholder is responsible for 2nd line support and operations of all desktop-supported systems across the Element domain.



  • You will look after software & hardware troubleshooting, ticket coordinating / ticket triaging & ticket assignment, walk-ups & basic active directory management
  • You will work in a predominantly Windows environment
  • Responsible for all  2nd line Workplace support, EUC and IT Infrastructure tickets, service requests and incident management
  • Management solutions, Mobile Device Management systems, IT hardware and VC solutions
  • Lead on ticket receipt & triage for location (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible
  • Escalation of incidents and tickets in accordance with the Incident
  • Management Process for tickets that are at risk of breaching SLA to line managers and to 3rd-line support
  • Responsible for End-to-End ticket management and ensuring excellent communications with all end users, updating tickets to ensure you are keeping them informed about the incident and ticket status at agreed intervals

Skills / Qualifications

  • Experience working on Windows is essential
  • Experience using Active Directory
  • Experience of managing Video Conference solutions
  • Excellent communication at all levels, both written and verbal
  • Self-motivated, driven and able to work with minimum guidance
  • Customer facing with suitable soft skills to provide a first-class IT Service
  • Delivery, by telephone, email and in person
  • Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully
  • Good common sense / judgment


Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.


When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.


While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.


Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.


All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.


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