Element Materials Technology

Customer Service Representative

Job Locations UK-Buckinghamshire-High Wycombe
ID
2022-10684

Overview

Element has an opportunity for a Customer Service focused Administrator who can act as a bridge between our certification teams and customers for our BM TRADA business at High Wycombe. Being able to handle administrative tasks, supporting our testing business and keeping our customers happy. 

 

This is a great opportunity to join a leading Testing, Inspection and Certification company with a positive outlook for growth in the future. 

 

Responsibilities

  • Proactively engage with customers using phone, email and MS TEAMS
  • Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between customers and BM TRADA
  • Process sales invoices, quoting and provide status report to clients
  • When applicable handle requests for information (e.g. shipping / delivery dates)
  • Build and maintain a working knowledge of BM TRADA service offerings
  • Ensure compliance with all BM TRADA policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook

Skills / Qualifications

  • Experience of the INTACT Certification platform would be an advantage but not a necessity
  • Admin background required and be able to provide a positive customer experience  
  • Ability to read and interpret documents
  • Can solve practical customer problems
  • Proficiency in MS Office suite
  • Be able to remain calm when faced with pressure 
  • Well-developed oral and written communication skills
  • Can get to our office everyday at High Wycombe 

Benefits of working at Element

 

33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance  / Legal & General Pension scheme with total contributions up to 12% / Flexible Working / Cycle Scheme / Free Onsite Refreshments / Recommend a Friend Bonus / Perks At Work Discount Scheme

 

#LI-DG1

To apply please email derek.grist@element.com

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

 

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

 

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

 

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

 

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

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