• Client Manager

    Job Locations Any Country-Work From Home
    ID
    2018-1213
  • Overview

    Element has an opportunity for a Client Manager to join our growing team! This is a great opportunity to join one of the fastest growing companies in the Testing, Inspection and Certification sector.

     

    This position is based within the UK however working from home.

     

    Responsibilities

    • To undertake audit activities (at client’s premises or desk-based) and other related services in accordance with BM TRADA Certification procedures
    • To ensure the audit schedules for defined clients are delivered to plan and in line with target objectives
    • To achieve planned personal utilisation levels in line with annual defined targets and objectives
    • To produce accurate and timely client reporting and timesheets in line with operational target objectives
    • To provide technical support and staff training / mentoring to all parts of the business as required
    • To maintain a high standard of service delivery ensuring effective customer relationships are maintained
    • To maintain professional status and Continuous Personal Development requirements in accordance with accreditation and business requirements and to develop new audit and product skills as required and requested
    • Conduct single and multi-discipline audits, staying away from home as necessary, with high level of detail and information gathering essential
    • Complete all audit reports and administration to plan and submit to BM TRADA office as required
    • Take responsibility for customer communication and relationships to ensure completion of audits
    • Maintain regular reporting and communication with the client to ensure milestones are met on time and budget and advise of any additional opportunities for cross-selling of services and products
    • To undertake any other duties as assigned by Head of Audit Resources

    Skills / Qualifications

    • Educated to at least first degree standard or equivalent preferably in a forest based or related discipline
    • Significant industrial experience in a timber, paper, construction or related industry
    • Successful completion of Quality Management Systems (QMS) / EMS and / or Occupational Health & Safety Assessment Series (OHSAS) Lead Auditor course or equivalent
    • Qualified 3rd party auditor – undertaking Quality, Environment, Health & Safety audits
    • Health & Safety and  /or Environmental qualification (Nebosh or equivalent)
    • Working knowledge of additional schemes, for example National Highway Sector Schemes (NHSS), ISO27001 and / or ISO50001
    • Professional and confident approach
    • Good IT skills and knowledge of systems
    • Competent with MS Office applications: in particular MS Excel – to intermediate level
    • Excellent interpersonal and communication skills – both written and oral
    • Confident, outgoing and diplomatic, yet firm as necessary along with strong influencing skills
    • Ability to take ownership of clients and manage issues to a successful conclusion
    • Customer focused, develop strong working relationships
    • Ability to work to strict deadlines and under pressure, positive and effective team player
    • Prepared to take on additional challenges as and when they are identified
    • Ability and willingness to travel with frequent overnight stays – possibility of overseas work in longer term

    Company Overview

    Element is the best and most trusted testing partner in the world providing high value, critical services to the Aerospace, Transportation, Oil & Gas, Fire & Building Products and Infrastructure & Environmental sectors, where failure is not an option.

     

    Our purpose is a simple one. We make certain that all of the materials, products and devices we test, inspect and certify for our customers are always safe in their end application; are of marketable quality; are compliant with all relevant industry standards and regulations and are ultimately fit for purpose.

     

    Element’s expanded network of over 6,000 Engaged Experts are trusted by organizations to test and advise on the safety, quality, performance and compliance of their products, systems and operations.

    Diversity Statement

    At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

     

    All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

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