• Customer Service Advisor

    Job Locations UK-Buckinghamshire-High Wycombe
  • Overview

    Element has an opportunity for a Customer Service Advisor to join our growing team working as part of the Product Certification team in High Wycombe. This is a great opportunity to develop your Customer Service career within a Global TIC business.


    • Ensuring that the schemes are operated in accordance with the scheme rules and in compliance with our UKAS accreditation

    • To raise customer contracts for internal, subcontracted and test work

    • To carry out invoicing and handle the administration activities associated with managing customer’s payment of invoices

    • Registering new customers and entering their details on the Certification Database

    • Raising invoices to customers

    • Setting up audit visits on the Certification Database and allocating the audits to competent auditors

    • Processing completed audit visit reports

    • Progressing and processing no conformance reports

    • Progressing audit tests

    • Scanning documents and saving them onto the network

    • Processing customer consumables orders

    • Setting up meetings and managing diaries

    • Booking travel arrangements

    • Providing administrative support to the home workers for this section

    • Printing and collating document packs for training courses and seminars

    • Setting up meeting rooms including handling catering arrangements

    • Processing weekly timesheets and expenses from home workers and invoices from external sub-contractors and suppliers

    • Processing purchase orders and goods received notifications

    • Processing centralised inbound emails

    Skills / Qualifications

    • Experience with Lotus Notes is desired, not essential
    • Experience in an administration environment
    • GCSE Level or equivalent qualified in a science, mathematical and English related subjects
    • Excellent customer service skills
    • Proficient in Microsoft Excel, Word and Outlook
    • Excellent numeracy and literacy
    • Ability to work under pressure
    • Excellent time management skills
    • Experience of meeting deadlines
    • Good interpersonal and communication skills
    • Well organised and methodical
    • Good sense of humour in the face of pressure
    • Attention to detail
    • Ability to learn and adapt quickly
    • Logical, methodical planning skills

    Company Overview

    Element is the best and most trusted testing partner in the world providing high value, critical services to the Aerospace, Transportation, Oil & Gas, Fire & Building Products and Infrastructure & Environmental sectors, where failure is not an option.


    Our purpose is a simple one. We make certain that all of the materials, products and devices we test, inspect and certify for our customers are always safe in their end application; are of marketable quality; are compliant with all relevant industry standards and regulations and are ultimately fit for purpose.


    Element’s expanded network of over 6,000 Engaged Experts are trusted by organizations to test and advise on the safety, quality, performance and compliance of their products, systems and operations.

    Diversity Statement

    At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.


    All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.


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