Element has an opportunity for a Customer Service Officer. The incumbent will support the sales process and coordinates between operation team and customers to ensure smooth service delivery.

• Verify purchase order value and quotation with customers
• Create and update job entries in the system
• Liaise with customers on collection, report dispatch, and/or audit requirement
• Track work in progress and turnaround time
• Generate sales orders/ tax invoices for signature and payment before report dispatch

• Minimum GCE "O" Level or equivalent
• Excellent administrative, data entry and communication skills
• Attention to detail, multi-tasking and able to work in a fast-paced, high-volume environment
• Good customer service and able to handle customer needs effectively and efficiently
• Self-starter with good organisation skills
   

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.