• Service Technician

    Job Locations Work From Your Own Home
  • Overview

    FIRA International, part of Element, has an opportunity for a Service Technician. This position is field based in the South London area, with an initial and ongoing requirement to attend our Stevenage site for training.


    You will be provided with:-

    • A full training program tailored to your training requirements, including technician shadowing, attending our Stevenage site, manufacturer visits etc.
    • Company van
    • Comprehensive tool kit
    • Tablet
    • Uniform
    • Flexible 4 day working week


    • To inspect and repair as necessary furniture items in customer’s homes
    • To build customers flat pack furniture
    • To produce written reports for use by FIRA International clients
    • To manage customer expectations and provide product maintenance advice
    • Liaise with clients to resolve any technical issues which may arise
    • Undertake other reasonable activities as required which may include travel within the UK

    Skills / Qualifications

    • Strong organisation skills
    • Experience in domestic furniture production (upholstery/cabinet) or repair is preferred
    • Experience of carrying out customer home visits in industries such as: -
    • Furniture / kitchen (build / installation)
    • Carpet / upholstery cleaning
    • Furniture maintenance etc
    • Report writing skills are preferred
    • Proactive and methodical work approach
    • Excellent written and oral communication skills
    • Ability to work under to tight deadlines and use own initiative
    • Customer focused and with good problem solving skills
    • Ability to work on own with minimal supervision once fully trained
    • An aptitude for DIY
    • Full driving licence is essential for this position

    Company Overview

    We are Element, one of the fastest growing testing, inspection, certification and calibration business in the world.


    We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.


    Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.


    Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.


    We have four values that we strive to live by every single day.

    • Safety - We keep our colleagues and visitors safe
    • Integrity - We act honestly and fairly to do the right thing
    • Excellence - We set new standards of excellence in everything we do
    • Partnership - We work together for the benefit of our customers

    When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY.  We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.

    Diversity Statement

    At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.


    All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.


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