• Customer Service Representative

    Job Locations UK-Worcestershire-Malvern
  • Overview

    Element has an opportunity for a Customer Service Representative (CSR), based at our Malvern test laboratory, primarily responsible for triaging and logging requests for quotes (RFQ's) from our customers via email or over the phone onto Elements CRM system and following up on pending or issued quotations.


    The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patient.


    • Primarily involved in the access and persuasion steps of the sales process; qualifying, relationship building, needs evaluation, solution development / presentation and closing
    • Proactively engage with customers using phone, email, web conferencing
    • Identify current / future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison with customers and Element
    • Carry out general sales administration, supporting the department manager and the team of sales application engineers
    • Gain pricing and lead time information from clients, prior to logging the enquiry on CRM
    • Following up on routine quotations generated by the team of application sales engineers, in order to maximise order intake
    • Processing of purchase orders and sending order acknowledgements to clients
    • Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, new information is updated, etc.
    • Achieve sales goals by converting and penetrating accounts
    • Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
    • Ensure compliance with all policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
    • Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

    Skills / Qualifications

    • Significant customer service experience with sales administration (CRM) systems experience preferred
    • Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
    • A valid driver’s license, with an acceptable driving record under Element’s policy
    • Proficiency in Microsoft Applications (Word, Excel)
    • Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
    • Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open communication
    • Ability to interface with clients, win new work and determine their requirements

    Company Overview

    Element is the best and most trusted testing partner in the world providing high value, critical services to the Aerospace, Transportation, Oil & Gas, Fire & Building Products and Infrastructure & Environmental sectors, where failure is not an option.


    Our purpose is a simple one. We make certain that all of the materials, products and devices we test, inspect and certify for our customers are always safe in their end application; are of marketable quality; are compliant with all relevant industry standards and regulations and are ultimately fit for purpose.


    Element’s expanded network of over 6,000 Engaged Experts are trusted by organizations to test and advise on the safety, quality, performance and compliance of their products, systems and operations.

    Diversity Statement

    At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.


    All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.


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