• Administrator

    Job Locations UK-Hertfordshire-Stevenage
    ID
    2018-2348
  • Overview

    Element has an opportunity for a Administrator to join our growing team. This is a great opportunity to develop your Administration career within a Global TIC business.

    Responsibilities

    • Provide consistently high quality customer service when dealing with both internal and external customers
    • Conduct administration to the recognised test standards, methodology, FIRA procedures, UKAS and general quality requirements
    • Provide support and assistance in all aspects of administration in all sections as directed by the Customer Services Co-Ordinator
    • Take incoming phone calls from customers and potential customers, dealing with enquiries and passing them on to the relevant Technical experts as required
    • Submit draft written reports to the approved signatories, obtain approval and/or make amendments as directed
    • Accept testing deliveries, sign for and book in samples
    • Generate Testing Contracts for received samples and submit for review and approval
    • Create job folders for booked in samples and submit to the relevant Testing Section
    • Where required, prepare samples submitted for FR testing and place into conditioning, updating the job folders in line with procedures
    • Generate invoices for completed testing and upload invoices to Navision
    • Resolve invoice disputes as directed by the Credit Control Department
    • Responsible for health and safety issues within own work area
    • Observe all health and safety regulations and ensure good housekeeping and PPE

    Skills / Qualifications

    • Knowledge of testing and procedures and the ability to communicate this clearly to both external and internal customers
    • Customer focussed with a good telephone manner, confident and clear
    • Computer literate with experience in Excel and Word and the ability to adapt to bespoke systems as required
    • Literate and numerate with particular attention to detail and accuracy
    • Good organisational skills, time management, self-discipline and flexibility
    • A strong team player who takes pride in the job and displays a willingness to cooperate with others

    Company Overview

    Element is the best and most trusted testing partner in the world providing high value, critical services to the Aerospace, Transportation, Oil & Gas, Fire & Building Products and Infrastructure & Environmental sectors, where failure is not an option.

     

    Our purpose is a simple one. We make certain that all of the materials, products and devices we test, inspect and certify for our customers are always safe in their end application; are of marketable quality; are compliant with all relevant industry standards and regulations and are ultimately fit for purpose.

     

    Element’s expanded network of over 6,000 Engaged Experts are trusted by organizations to test and advise on the safety, quality, performance and compliance of their products, systems and operations.

    Diversity Statement

    At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

     

    All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

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