• Department Supervisor

    Job Locations AE-Dubai
  • Overview

    Element has an opportunity for a Department Supervisor, special product testing laboratory. The Department Supervisor is a key member of the department's safety team and provides awareness around safety first. You will be relied upon heavily by other colleagues such as technicians, peers, Department Manager, Operations Manager, General Manager and other positions. In this role you will guide the technical staff in timely completion of daily work and may be designated as the main contact for customer on-site visits.


    • Manage initiatives for the department set forth and in conjunction with location safety strategy
    • Under the direction of the Department Manager and / or Operations Manager, assist in the efficient operation and growth of the assigned department
    • Provide professional and timely customer service to both internal and external customers
    • Ensure customer satisfaction through daily interaction with technicians and execution of operational jobs.
    • Provide direct supervision of lab technical staff
    • Provide status updates, quote assistance and other internal and external customer service responsibilities as needed
    • Work with department supervisors, technical experts, or technicians at the local laboratory to obtain input and assist in the creation for testing scope, delivery of items needed from other support departments within the location  (i.e.: design, machine shop on fixture design and creation)
    • Assist in providing complex quotations and provide quick and accurate quotations or be part of the team that provides quotes to customers
    • Under the direction of the assigned Department Manager, may participate and contribute in perform supervisory responsibilities to include hiring decisions, performance management input, decisions and execution, and approval of overtime and time cards.
    • Understand the customer needs in order to translate and deliver desired customer results
    • Adhere to, support and follow all Element safety guidelines
    • Project management, employee development, discipline, other transactional duties associated with this role

    Skills / Qualifications

    • A bachelor’s degree in a technical field and college level courses completed or a minimum of 3 years’ experience in a supervisory role in an industry similar or related to the Testing, Inspection and Certification (TIC) industry with a diploma or GED certificate preferred
    • Technical knowledge in testing of Paints ,Glass fibre reinforced materials (GRC, GFRP) , Polymers and plastics , Aluminium composite panels (ACP) , Epoxies ,Adhesives , Drywall / gypsum board for partitions, Wall linings and ceilings , Sealants , Wood and timber products , Barrier and waterproofing membranes , Geotextiles , Waterstop and rubber products , Ceramic and terrazzo tiles , Cement and cement replacements , Natural stone products , Mortars and grouts , Admixtures and curing compounds
    • Strong computer skills and basic mathematical skills with the ability to apply concepts of basic algebra and geometry a plus
    • Ability to lift <50 lbs. often and > 50 lbs. on occasion and stand on feet for long periods of time
    • Ability to work primarily alone and make independent decisions during the course of the work day
    • Proven ability to read, understand and interpret program or test requirements and have ability to analyse and translate into finished testing or report data
    • Excellent communication skills and telephone etiquette
    • High impact of experience on the business at the local commercial, technical and operational level 
    • Proven and recognized ability to provide accurate and timely status reports to internal and external customers
    • Ability to track multiple testing jobs / programs from start to finish and assist with contract review of job status daily, including follow-up emails and phone calls daily to and from internal and external customers

    Company Overview

    Element is the best and most trusted testing partner in the world providing high value, critical services to the Aerospace, Transportation, Oil & Gas, Fire & Building Products and Infrastructure & Environmental sectors, where failure is not an option.


    Our purpose is a simple one. We make certain that all of the materials, products and devices we test, inspect and certify for our customers are always safe in their end application; are of marketable quality; are compliant with all relevant industry standards and regulations and are ultimately fit for purpose.


    Element’s expanded network of over 6,000 Engaged Experts are trusted by organizations to test and advise on the safety, quality, performance and compliance of their products, systems and operations.

    Diversity Statement

    At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.


    All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.


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