• IT Service Desk Technician

    Job Locations UK-Edinburgh
    ID
    2019-2704
  • Overview

    Element has an opportunity for a IT Service Desk Technician whose primary responsibility is to support the IT operations by providing hardware, software and network administration support.

     

    As part of Group IT, the role will primarily be to provide IT support to our experts and support staff globally. The Group has a number of service desk teams worldwide to provide 24 hour support so team to team support is also required.

    Responsibilities

    • 1st and 2nd line IT support – Windows OS, Skype, Microsoft Office, Adobe, Autocad etc
    • Administration of Microsoft AD, ADAXES and Exchange
    • Mobile Phone configuration and support using MDM and Mobile Mail
    • Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow
    • General PC administration and maintenance including fault diagnostics and performance improvements
    • Participate in projects involving our systems and infrastructure

    Skills / Qualifications

    As a successful candidate you will be a fluent English speaker with an excellent working knowledge of supporting Active Directory and Exchange 2007/2013/2016.  You will  have extensive troubleshooting skills in general IT support and any experience in support of the following technologies would be beneficial: Network\Unified Communications\Firewalls.

     

    You will possess significant knowledge of the Microsoft operating system portfolio and will be an expert in the configuration and support of Microsoft Office.  You will be able to demonstrate good knowledge of Microsoft Windows server products.  Experience of supporting Apple and Windows mobile devices would be advantageous.  Previous experience of working in a Service Desk environment operating within an ITIL framework or providing IT hands-on support in a similar environment is essential.

    Company Overview

    Element is the best and most trusted testing partner in the world providing high value, critical services to the Aerospace, Transportation, Oil & Gas, Fire & Building Products and Infrastructure & Environmental sectors, where failure is not an option.

     

    Our purpose is a simple one. We make certain that all of the materials, products and devices we test, inspect and certify for our customers are always safe in their end application; are of marketable quality; are compliant with all relevant industry standards and regulations and are ultimately fit for purpose.

     

    Element’s expanded network of over 6,000 Engaged Experts are trusted by organizations to test and advise on the safety, quality, performance and compliance of their products, systems and operations.

    Diversity Statement

    At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

     

    All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

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