• IT Service Desk Technician

    Job Locations UK-Edinburgh
  • Overview

    Element has an opportunity for a IT Service Desk Technician whose primary responsibility is to support the IT operations by providing hardware, software and network administration support.


    As part of Group IT, the role will primarily be to provide IT support to our experts and support staff globally. The Group has a number of service desk teams worldwide to provide 24 hour support so team to team support is also required.


    Shifts - 3 x rotating shifts working: 13:30-22:00, 15:30-00:00, 17:30-02:00


    • 1st and 2nd line IT support – Windows OS, Skype, Microsoft Office, Adobe, Autocad etc.
    • Administration of Microsoft AD, ADAXES and Exchange
    • Mobile Phone configuration and support using MDM and Mobile Mail
    • Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow
    • General PC administration and maintenance including fault diagnostics and performance improvements
    • Participate in projects involving our systems and infrastructure

    Skills / Qualifications

    As a successful candidate you will be a fluent English speaker with an excellent working knowledge of supporting Active Directory and Exchange 2007/2013/2016.  You will  have extensive troubleshooting skills in general IT support and any experience in support of the following technologies would be beneficial: Network\Unified Communications\Firewalls.


    You will possess significant knowledge of the Microsoft operating system portfolio and will be an expert in the configuration and support of Microsoft Office.  You will be able to demonstrate good knowledge of Microsoft Windows server products.  Experience of supporting Apple and Windows mobile devices would be advantageous.  Previous experience of working in a Service Desk environment operating within an ITIL framework or providing IT hands-on support in a similar environment is essential.

    Company Overview

    We are Element, one of the fastest growing testing, inspection, certification and calibration business in the world.


    We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.


    Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.


    Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.


    We have four values that we strive to live by every single day.

    • Safety - We keep our colleagues and visitors safe
    • Integrity - We act honestly and fairly to do the right thing
    • Excellence - We set new standards of excellence in everything we do
    • Partnership - We work together for the benefit of our customers

    When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY.  We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.

    Diversity Statement

    At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.


    All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.


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