Element Materials Technology

  • Team Lead - Operations Customer Support

    Job Locations CA-AB-Edmonton
  • Overview

    Element has an opportunity for a Client Services Team Leader to join our team.


    • Coordinates and monitors all procedures and function of their department, including but not limited to:
      • work flow coordination (assigning work)
      • quality of work
      • turn around time
      • order and maintain adequate supplies
      • staffing and scheduling employees
      • train new staff
      • attend and hold meetings
      • ensure staff have appropriate training and are competent to perform tasks and monitor documentation
      • comply with all rules and responsibilities outlined under corporate Health and Safety Policy HR and QA/QC Policies, ensuring that all team members do the same
      • monitor equipment performance ensure required maintenance is performed
      • make recommendation to management for future equipment purchases
      • communicate staff issues to management
    • Take client calls and satisfy client requests, including but not limited to requests for:
      • Reports by e-mail or fax
      • Additional/Repeat or change of analysis
      • Limited interpretations of results
      • Method references and performance
      • Sample testing status
      • Account status
      • Invoice status
      • Sampling information
      • Pricing
      • Test availability
      • Missing samples / data
      • Information sheets
      • Bottle orders
      • missing sample information
      • verification of analysis request
      • insufficient sample volume
      • inappropriate sample preservation
      • agreement verification
      • repeat analysis notification
      • billing
      • new client
    • Accept and monitor rush samples
    • Monitor TAT and inform technicians of approaching due dates
    • Create new clients in LIMS and un-expire agreements
    • Manage sublet reports and issuance to client
    • Create and distribute notification of amended report document and make appropriate notes in LIMS
    • Train new staff in test methods
    • Follow the Quality System as documented in the Quality Manual
    • General duties as directed by the team leader or lab manager

    Skills / Qualifications

    • Post Secondary education in chemistry or other science related field
    • On The Job Training required, including; Quality Sytem Training, WHIMIS/Safety Training, LIMS Operation Training and LMS Modules
    • Technical knowledge of test methods and procedures
    • Effective communication skills
    • Strong organizational skills
    • Attention to detail
    • Team building experience
    • Supervisory experience
    • Effective time management skills
    • Knowledge of services provided
    • Limited technical knowledge of test methods, or where to find information
    • Proficient in the LIMS applications
    • Knowledge of information required by clients
    • Knowledge of sample requirements for analysis
    • Knowledge of key staff who perform analysis
    • Knowledge of analysis time requirements
    • Knowledge of TAT requirements
    • Knowledge of sublet protocols
    • Knowledge of standard operating procedures
    • Knowledge of safety practices
    • Knowledge of the Quality System with the ability to interpret and implement Quality Manual

    Company Overview

    We are Element, one of the fastest growing testing, inspection, certification and calibration businesses in the world.


    We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.


    Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.


    Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.


    We have four values that we strive to live by every single day.

    • Safety - We keep our colleagues and visitors safe
    • Integrity - We act honestly and fairly to do the right thing
    • Excellence - We set new standards of excellence in everything we do
    • Partnership - We work together for the benefit of our customers

    When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY.  We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.

    Diversity Statement

    At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.


    All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.


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