Element Materials Technology

Customer Service Representative

Job Locations UK-Buckinghamshire-High Wycombe


Element has an opportunity for a Customer Service Representative to join our growing team. This is a great opportunity to develop your Administration career within a Global TIC business.


Please note that although we are pausing our hiring activity due to the Covid 19 outbreak, we continue to conduct video and phone interviews to be prepared for a quick return to hiring in the near future.


  • Dealing with technical and commercial queries from both existing and prospective customers regarding the Q-Mark and CE Marking schemes offered by BM TRADA
  • Ensuring that the schemes are operated in accordance with the scheme rules and in compliance with our UKAS accreditation
  • To raise customer contracts for internal, subcontracted and test work
  • To carry out invoicing and handle the administration activities associated with managing customer’s payment of invoices
  • Registering new customers and entering their details on the Certification Database
  • Raising invoices to customers
  • Setting up audit visits on the Certification Database and allocating the audits to competent auditors
  • Processing completed audit visit reports
  • Progressing and processing no conformance reports
  • Progressing audit tests
  • Scanning documents and saving them onto the network
  • Processing customer consumables orders
  • Setting up meetings and managing diaries
  • Booking travel arrangements
  • Providing administrative support to the home workers for this section
  • Printing and collating document packs for training courses and seminars
  • Setting up meeting rooms including handling catering arrangements
  • Processing weekly timesheets and expenses from home workers and invoices from external sub-contractors and suppliers
  • Processing purchase orders and goods received notifications
  • Processing centralised inbound emails
  • Other administrative tasks as directed
  • On time delivery - Applications, Registrations, Pack Issue, NCR’s, Certificate expiry's, Audit Test letters and continued monitoring

Skills / Qualifications


  • GCSE Level or equivalent qualified in a science, mathematical or English related subjects


  • Excellent customer service skills
  • Experience in an administration activity
  • Experience working with attention to detail

Knowledge & Skills;

  • Good communication skills, both oral and written
  • Proficient in Microsoft Excel, Word and Outlook
  • Excellent numeracy and literacy skills
  • Good keyboard skills
  • Ability to work under pressure
  • Excellent time management skills
  • Experience of meeting deadlines

Personal Qualities;

  • Good interpersonal and communication skills
  • Well organised and methodical
  • Good sense of humour in the face of pressure
  • Ability to learn and adapt quickly
  • Flexible

To apply please email Leigh.McComish@element.com



Please apply by email to Leigh.McComish@element.com

Company Overview

We are Element, one of the fastest growing testing, inspection, certification and calibration businesses in the world.


We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.


Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.


Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.


We have four values that we strive to live by every single day.

  • Safety - We keep our colleagues and visitors safe
  • Integrity - We act honestly and fairly to do the right thing
  • Excellence - We set new standards of excellence in everything we do
  • Partnership - We work together for the benefit of our customers

When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY.  We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.


All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.


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