Element Materials Technology

Customer Service Representative

Job Locations Work From Your Own Home
ID
2020-5807

Overview

BM TRADA, part of Element, the market leader in Testing, Inspection and Certification services, has an opportunity for a home based (any UK location) Customer Service Representative to join our growing team. This is a great opportunity to develop your career within the Product Certification team of BM TRADA providing certification to companies within the construction sector.

 

 

Responsibilities

  • Dealing with technical and commercial queries from both existing and prospective customers regarding the Q-Mark and CE Marking schemes offered by BM TRADA
  • Entering new customer details on the Certification Database
  • Calculating and generating invoices for different activities
  • Setting up audit visits on the Certification Database and allocating the audits to competent auditors
  • Processing completed audit visit reports
  • Processing and progressing non-conformance reports raised by Auditors
  • Saving documents onto the network
  • Processing customer consumables orders
  • Providing administrative support to the home based Client Managers working as part of the team
  • Processing weekly timesheets and expenses from home workers and invoices from external sub-contractors and suppliers
  • Progressing regular audit tests of customer’s products
  • Processing purchase orders and goods received notifications
  • Processing centralised inbound email
  • Reviewing audit visit reports

Skills / Qualifications

  • Educated within a science, mathematical and English related subject
  • Experience in a customer service/administration role
  • A high level of attention to detail
  • Excellent customer service skills
  • Good interpersonal and communication skills, both oral and written
  • Excellent numeracy, literacy and knowledge of the locations of towns and cities worldwide
  • Good keyboard skills, proficient in Microsoft Excel, Word and Outlook
  • Self-reliant and able to work remotely as part of large home based team
  • Excellent time management skills
  • Well organised and methodical
  • Experienced at meeting deadlines
  • Ability to work under pressure
  • Able to plan and prioritise work
  • Ability to learn and adapt quickly
  • Flexible in the face of changing demands

 

To apply please email Leigh.McComish@element.com

 

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Company Overview

We are Element, one of the fastest growing testing, inspection, certification and calibration businesses in the world.

 

We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.

 

Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.

 

Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.

 

We have four values that we strive to live by every single day.

  • Safety - We keep our colleagues and visitors safe
  • Integrity - We act honestly and fairly to do the right thing
  • Excellence - We set new standards of excellence in everything we do
  • Partnership - We work together for the benefit of our customers

When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY.  We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

 

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

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