Element Materials Technology

IT Engineer

Job Locations NL-Breda
ID
2020-5960

Overview

Element has an exiting opportunity for a IT Engineer who will support our experts and support staff in around 80 laboratories across Europe. Are you customer focussed, move easily between different cultures and have experience in an IT client-facing support rol? Then we are looking for you!

 

Responsibilities

Working with the Head of Infrastructure and Support, based in the UK, your main responsibilities will include:

  • Providing 2nd line support on workstations, lab software and various corporate applications
  • Management of the site based infrastructure across Element’s European locations
  • Participation in incident, problem and change management adhering to ITIL best practices
  • Managing the Windows Server estate across Europe ensuring capacity and performance are maintained. (Maintenance, backups, commissioning, decommissioning)
  • Participate as lead technical resource in Europe wide and global projects

Based in our Element Breda location and/or from your home, you will provide the majority of the support remotely by telephone/email but there will be a requirement to spend time in our other laboratory sites including occasional foreign travel.

Skills / Qualifications

Essential knowledge and experience for this role:

  • Experience within a 2nd line support role
  • Experience working for a fast-paced IT department supporting users around the world
  • Knowledge of MS Windows server features: Active Directory, DHCP, DNS, Group Security
  • Experience supporting and deploying Windows Server 2003/2008/2012 (MCSE advantageous)
  • Windows 7, Windows 10, Internet Explorer and MS Office package installation and troubleshooting and patch management
  • Experience supporting remote VPN Access Technologies (2-factor authentication)
  • General networking (TCP/IP) knowledge and troubleshooting

Knowledge and experience within the following technologies is beneficial:

  • Sophos Antivirus (Including Intercept X)
  • Mitel VoIP telephony solutions
  • VMWare (ESXi, Virtual center)
  • Storage SANs (QNAP, Lenovo)
  • Cisco networking / Call Manager / Unified Communications 
  • Backup solutions such as Symantec Backup Exec, Veeam
  • Windows 7 & Windows 10 

Who are we looking for?

  • Excellent customer service skills
  • Dutch is your mother tongue, you are fluent in English and German would be advantageous
  • Excellent attention to details and accuracy
  • Ability to multi task whilst delivering a first class customer experience
  • Logical thinker with strong problem-solving skills and the ability to work under pressure
  • Excellent interpersonal and
  • Excellent interpersonal and communication skills (by phone, email and face to face)
  • Someone who enjoys working in an International team and sharing knowledge

Element offers the right candidate a competitive salary and benefit package commensurating with experience and also the opportunity for further training and career prospects. We believe in developing our people, harnessing their enthusiasm and inspiring them to excel.

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Company Overview

We are Element, one of the fastest growing testing, inspection, certification and calibration businesses in the world.

 

We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.

 

Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.

 

Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.

 

We have four values that we strive to live by every single day.

  • Safety - We keep our colleagues and visitors safe
  • Integrity - We act honestly and fairly to do the right thing
  • Excellence - We set new standards of excellence in everything we do
  • Partnership - We work together for the benefit of our customers

When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY.  We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

 

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

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