Element Materials Technology

IT Systems Engineer

Job Locations UK-Edinburgh


Element has an opportunity for a new IT Systems Engineer to become part of our EMEAA Application team. Our Systems Engineer will be responsible for the 2nd / 3rd line support of key business systems and applications particularly a critical LIMS system.


The ideal candidate will have an understanding of business processes and some software development experience (e.g. .NET, C#, VB)



  • Develop a good understanding of the nature of our business, its strategy and its key drivers
  • Use business knowledge to identify improvements to current processes and evaluate technology solutions to business needs
  • Specify problem definition and define scope and objectives in relation to the business requirements
  • Design, develop and implement software solutions to satisfy identified business needs
  • Understand the business impact of change and contribute to the documentation of and monitoring of that impact
  • Communicate effectively with technical, business, operations and support audiences and use specialist knowledge to engage them appropriately
  • Build on techniques and best practice available to help provide continuous improvement
  • Perform testing and validation of systems
  • Provide technical and end-user support for systems, liaising with other IT teams as necessary
  • Delivering a high level of customer service both face to face and remotely
  • Produce high quality technical and end-user support documentation
  • Ensure that all incidents, problems and requests recorded through the ServiceNow system are resolved within target service levels
  • Develop peer networks internally and externally to keep up to date on the business and current industry standards

Skills / Qualifications

  • Preferably educated to degree level or equivalent in a Computer Science related subject
  • Experience in an application support or technical systems analyst role
  • Software development experience (e.g. .NET, C#, VB)
  • Experience of supporting diverse global applications in multiple geographic regions
  • Any experience of working within a Laboratory environment would be an advantage
  • Excellent written and verbal communication skills
  • Ability to present effectively, multi-task and prioritize workload
  • Ability to deal with change and the demands associated with responding to competing priorities
  • Experience of database structures and a working knowledge of MS SQL and MS Access
  • Working knowledge of Microsoft applications (SharePoint, Office 365, PowerApps, Flow etc.)


Company Overview

We are Element, one of the fastest growing testing, inspection, certification and calibration businesses in the world.


We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.


Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.


Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.


We have four values that we strive to live by every single day.

  • Safety - We keep our colleagues and visitors safe
  • Integrity - We act honestly and fairly to do the right thing
  • Excellence - We set new standards of excellence in everything we do
  • Partnership - We work together for the benefit of our customers

When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY.  We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.


All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

TIC Council Statement

Element is proud to be a full member of the Testing, Inspection & Certification Council (the “TIC Council”), an international association representing independent testing, inspection and certification companies. 


Members of the TIC Council must implement and abide by the TIC Council Compliance Code. Element has therefore issued an overarching Code of Conduct which is supported by our Compliance Programme. A copy of the Code of Conduct and more information about our Compliance Programme can be found in the Governance and Integrity section of www.element.com


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