Element Materials Technology

Customer Service Representative

Job Locations UK-Cheshire-Warrington
ID
2021-6721

Overview

Warringtonfire, part of the Element Group, has an opportunity for a Customer Service Representative to join our growing team. This is a great opportunity to work with one of the fastest growing organisations within the Testing, Inspection & Certification sector. Warringtonfire exists to help make certain that the materials, products and processes that we test, inspect and certify for our customers are always safe, quality, compliant and fit for purpose. Warringtonfire is proud to be part of Element, the market leader in Testing, Inspection and Certification services.

 

Responsibilities

  • Establish and proactively maintain a strong professional relationship with key decision makers and influencers within assigned accounts
  • Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element
  • Identify opportunities early in the sales cycle to ensure maximum share of wallet for Element
  • Qualify opportunities with assistance of inbound team / specialists
  • Manage relationships and utilize technical support to assist in Sales
  • Follow up in a timely manner on quotations for the assigned customer base
  • Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
  • Actively participate in regular pipeline reviews, ensuring all CRM records are up to date and critical success factors are identified for key opportunities
  • Build and maintain a working knowledge of Element’s service offerings; participate in training/coaching opportunities
  • Ensure compliance with all Element policies including but not limited to terms and conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
  • Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

Skills / Qualifications

  • Experienced within a sales / customer services environment
  • Experience of using a CRM system
  • Proficiency in Microsoft Applications (Word, Excel)
  • Availability, flexibility, and maturity to represent the company at a broad range of events / projects in the community, with customers and within the company
  • Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
  • Well-developed oral and written communication skills to meet a variety of communication needs
  • Good interpersonal skills that foster open upward and downward communication built on mutual respect
  • Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions

 

#LI-DG1

 

To apply please email derek.grist@element.com

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 6,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

 

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

 

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

 

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

 

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

 

TIC Council Statement

Element is proud to be a full member of the Testing, Inspection & Certification Council (the “TIC Council”), an international association representing independent testing, inspection and certification companies. 

 

Members of the TIC Council must implement and abide by the TIC Council Compliance Code. Element has therefore issued an overarching Code of Conduct which is supported by our Compliance Programme. A copy of the Code of Conduct and more information about our Compliance Programme can be found in the Governance and Integrity section of www.element.com

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