Element Materials Technology

IT Application & Support Engineer

Job Locations UK-Yorkshire-Rotherham
ID
2021-7142

Overview

Element has an opportunity for an experienced IT Application & Support Engineer to join our regional IT team to provide systems and IT hardware support to laboratories in the Aerospace & Connected Technologies Business Unit. 

 

Responsibilities

The successful candidate will play a key role in the implementation, support and maintenance of the various operational systems required to run laboratories, both in the UK and throughout Europe and whilst developing an understanding of the business the right person will:

  • Use business knowledge to identify improvements to current processes and evaluate technology solutions to business needs
  • Specify problem definition and define scope and objectives in relation to the business requirements
  • Provide technical support related to network hardware, systems and software faults to a range of the company’s sites & labs
  • Take ownership of users’ issues and identify appropriate solutions to resolve service incidents and requests
  • Work closely with the wider IT support team to provide support, ensuring assigned calls are responded to, diagnosed, and resolved swiftly
  • Communicate effectively with technical, business, operations and support audiences and use specialist knowledge to engage them appropriately
  • Perform testing and validation of systems
  • Develop peer networks internally and externally to keep up to date on the business and current industry standards

Skills / Qualifications

For this role we are looking for a combination of skills and qualifications: 

  • Educated to degree level or equivalent in a Computer Science / Engineering
  • Experience in an application support or technical systems analyst role
  • Software application support experience (e.g. .NET, C#, VB)
  • Experience of supporting diverse global applications in across geographies
  • Experience of database structures and a working knowledge of MS SQL and MS Access
  • Experience of networking and setting up data extraction from instruments
  • Working knowledge of Microsoft applications (SharePoint, Office 365, PowerApps)
  • A working knowledge of a wide variety of IT hardware e.g. desktops, laptops, tablets
  • A basic understanding of structured cabling, networks, and Wi-Fi connectivity e.g. routers, switches and wireless
  • Ability to deal with change and the demands associated with responding to competing priorities

#LI-GH1

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 6,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

 

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

 

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

 

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

 

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

TIC Council Statement

Element is proud to be a full member of the Testing, Inspection & Certification Council (the “TIC Council”), an international association representing independent testing, inspection and certification companies. 

 

Members of the TIC Council must implement and abide by the TIC Council Compliance Code. Element has therefore issued an overarching Code of Conduct which is supported by our Compliance Programme. A copy of the Code of Conduct and more information about our Compliance Programme can be found in the Governance and Integrity section of www.element.com

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