Element Materials Technology

Commercial Support Manager AI Specialist

Job Locations Work From Your Own Home | UK-Yorkshire-Sheffield


Element has an opportunity for a Commercial Support Manager AI Specialist to join our Global Commercial Excellence team. In this role you will identify opportunities to apply AI/ML across a range of commercial systems, focused on the Microsoft Dynamics product stack, to create and execute a roadmap for Element.


Working with the Commercial Program Director, you will enable the salesforce to proactively manage their customer interactions, driving the timeliness of our customer interactions, ensuring key deadlines are met, and ultimately improve our customers’ experience.

This role can be based anywhere in the UK. 



  • Define the problems to solve with AI and prioritize and rank the solutions and collaborate with experts across business functions to create shared goals for AI
  • Build on the commercial data available, applying artificial intelligence / machine learning to generate guided sales force actions and increase effectiveness.
  • Translate AI strategy into a roadmap that drives the development of the salesforce effectiveness, through the latest technology and innovation
  • Responsible for execution of the roadmap, including gathering and prioritizing internal customer requirements and defining the vision
  • Develop Microsoft Customer Insights segmentation and work with Data team Build on Customer insights with Azure cognitive
  • Capture ROI and performance against KPIs for AI recommendations
  • Apply ML or predictive models to the commercial PBI reports to identify trends/red flags
  • Assist with quote tool development – predictive product recommendations, price recommendations
  • Automation of manual data extracts/reports and perform data analysis related tasks to support the commercial leadership teams
  • Collaborate on the design and delivery of training on how to utilize AI products

Skills / Qualifications

  • BS or BA degree in Computer Science, Mathematics or related
  • Proven experience in design or software development, and exposure to Test-Driven Development or Paired Programming
  • Strong understanding of ML lifecycle principles and techniques
  • Solid understanding of UX design, and design thinking principles
  • Strong understanding of Computer Science fundamentals in object-oriented design, data structures and algorithm design, and complexity analysis



Company Overview

Element is one of the fastest growing testing, inspection, certification and calibration businesses in the world. Globally we have over 6,500 brilliant minds operating from 200 sites across more than 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.


When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.


Despite our global reach, working at Element feels like being part of a smaller company. We create impact with our agility, empower you to take charge of your career, and reward excellence and integrity with growth and development.


Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organisation.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our purpose to ‘Make tomorrow safer than today’.


All suitably qualified candidates will receive consideration for employment on the basis of objective work-related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

TIC Council Statement

Element is proud to be a full member of the Testing, Inspection & Certification Council (the “TIC Council”), an international association representing independent testing, inspection and certification companies. 


Members of the TIC Council must implement and abide by the TIC Council Compliance Code. Element has therefore issued an overarching Code of Conduct which is supported by our Compliance Programme. A copy of the Code of Conduct and more information about our Compliance Programme can be found in the Governance and Integrity section of www.element.com


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