Element Materials Technology

Customer Service Representative

Job Locations IN-Mumbai
ID
2021-7697

Overview

Element has an opportunity for a Customer Service Representative (CSR), primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

 

The ideal candidate will be customer focused, action oriented, approachable and patience.

 

This position will be based in Ghatkopar West in Mumbai , India

 

Responsibilities

  • Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology while proactively engaging with customers using phone, email, web conferencing
  • Focus on straightforward quotation enquiries for standard products & services ,gain pricing and lead time from standard price lists
  • Work with departments to resolve complaints and process sales invoices, provide quotes and status report to clients
  • Actively utilise Customer Relationship Management (CRM) tool to record activities while ensuring that the contact details are accurate, duplicates are removed and accurate call / visit logs are entered
  • Help develops proposals including cost estimates, work plan and terms and conditions
  • Build and maintain a working knowledge of Element Material Technology service offerings; participating in training / coaching opportunities 
  • Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook and ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

Skills / Qualifications

  • 3-5 years of customer service experience required for this role
  • Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications and able to write routine reports and correspondence and ability to speak effectively before groups of customers or employees of organization 
  • Ability  to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry and able to solve practical customer problems by interpreting variety of instructions, data and details furnished in written, oral, diagram, or schedule form
  • Experience in interpreting testing procedures and requirements desired along with ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
  • Well-developed oral and written communication , able to interface with clients and win new work 
    #LI-SR1

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 6,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

 

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

 

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

 

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

 

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

TIC Council Statement

Element is proud to be a full member of the Testing, Inspection & Certification Council (the “TIC Council”), an international association representing independent testing, inspection and certification companies. 

 

Members of the TIC Council must implement and abide by the TIC Council Compliance Code. Element has therefore issued an overarching Code of Conduct which is supported by our Compliance Programme. A copy of the Code of Conduct and more information about our Compliance Programme can be found in the Governance and Integrity section of www.element.com

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